FAQ

About Shipping

We provide free shipping for the most of countries (DHL/EMS/UPS), but some extended areas may require extra charges.

Delivery Time

Processing time: 7 Business Days. Shipping time: 7-10 Business Days. Please kindly note weekends and holidays are not working days.

Delivery Address Requirement

When you’re placing an order, please include your full delivery address including door number, street name and zip code. Please also include a contact telephone number so the carrier may contact you if there’s any issue with the delivery.

PO BOX Delivery Address

We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.

Tracking Information

Once the item has been shipped, we will send you an email with the order details and shipping information. In this email you will find the tracking number for your item. If you do not receive this email, please contact our online customer service. 

Can I cancel my order after shipment?

Yes, you can cancel your order within 24 hours, But the orders cannot be cancelled once they are shipped.

Can you support custom color painted service?

Yes, we support customized color for your need

What should I do if I received the wrong item(s) or an item(s) is missing?

Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!

Do I need to pay any customs tax or VAT if I buy from you?

Please check with your country’s customs office to know the exact charges before you make a purchase. 

Return & Exchange Policy

If you are not 100% satisfied with the quality of your purchase from Pantherwiill, you can return or exchange your items within 30 days from the delivered date. Return shipping fee is paid by buyer. Note: we can't accept the exchange or canceling after your order has been shipped.

Return Conditions
1. Please make sure the return good under good condition and with original products and accessories with no need of any notes.
2. Please kindly provide us with what express you choose and the return tracking number once available. You may send them to service@pantherwill.com.